Extellio CX Surveys
Talk to your customers, when it suits them
The best way to understand your customers is to talk to them. Customer experience surveys let you learn who they are, how they found you, what they think of your products or services, how they perceive your company, and much more.
More exact targeting
When distributing a survey through an email, SMS or QR code, you're can taget your intended audience more exactly. You know what they've bought, if they've bought from your before, if they abandoned a cart, and much more. Being able to target a specific group also means you can ask questions that are only relevant for that specific group. Better data equals better insights.
No more guesswork
You may think you know who your customers are, but do you really? Stop guessing and use real data for your strategy. Surveys can help you find who your customers really are, how they found your brand, why they purchase, why they didn't purchase, and much more. Knowing this will help you create more targeted marketing, more successful campaigns, and even better products or services.
Not only questions
When you want feedback on products or services, good or bad, providing an easy way to contact you is key. CX Surveys are perfect for that, as you can send a link in an email or provide a QR code in the product packaging. The survey can also be used as a contact form, for leaving reviews, and more. Make it what you need it to be.
Meet the customers where they are
Emails & SMS
One of the easiest ways to talk to your customers is to include a link to your survey in emails or an SMS. Ask about the purchase process, if they are happy with the product or service, if they would recommend it, and much more.
By sending the link, the customer can answer the survey when they have a moment to spare.
Snail mail
The survey may be digital, but the distribution doesn't have to be. You can include a QR code to your survey in your product packaging or if you send out holiday cards to your customers.
By putting the QR code on something pretty, the customers are likely to keep it for much longer than they will remember an email.
In-person events
Markets and conventions are great places to meet customers, both old and new. Take the opportunity to ask the questions you have by including a sign with a QR code to your survey.
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By making the survey fun and part of the event, you can increase the response rate greatly and encourage a discussion outside of the survey.
What our customers say
"Easy to use, many features and easy to maintain"
User review
Capterra
"I use Extellio on a daily basis"
Robert Öhman, UC
Product owner
"Easy to start working with, easy to learn. I also like the self-help guides. You can really tell that they are written by someone that understand the user."
User review
SourceForge
Question logic
Not all questions are relevant to all respondents. Use display rules to create follow-up questions, branch the survey into different directions depending on how the respondents answer previous questions, or even have the survey end sooner for respondents you are less interested in.
Recruit a panel
Your respondents can help you now, but also in the future. In Extellio Surveys, you can recruit a client panel of willing participants for future surveys, usability testing, focus groups, and more.
Categorization tool
Get an overview of your text answers by categorizing them. With our tool, you can categorize each answer manually, or use AI to tag a batch or even tag new answers automatically.
Automatic reports
Share data with your team through PDF report straight to their email inboxes. The content is fully customizable, the date range flexible, and the number of recipients unlimited.
Personal support
Enterprise customers have access to personal support from our team of experienced website analysts. Besides onboarding and implementation, our customer success team can help you with your data strategy and analysis.
More features
Extellio Surveys is packed with features. Some of the additional features include powerful analysis, design customization, cross-tabulations, and an extensive knowledge base.
More from Extellio
Extellio offers a variety of products that help you analyze your website, your visitors, and your customers. Although each work well on their own, you will get a more complete analysis from combining two or more products.
