Select a setup to match your needs
... or just sign up for free and upgrade when you need to
Pick a level for each product and start analyzing your users' experiences and behaviors within minutes.
Analytics
Analytics
Free
Standard analytics for most needs. Up to 100 000 actions.
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18 months data retention
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2 custom segments
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Unlimited users
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1 advanced user
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Cookieles tracking
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Advanced analysis features
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Custom user permissions
Insights
Standard analytics to monitor and analyze user behavior.
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30 months data retention
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4 custom segments
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Unlimited users
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3 advanced users
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Cookieles tracking
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Advanced analysis features
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Custom user permissions
Insights Pro
Advanced analytics for deep analysis of user behavior.
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48 months data retention
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Unlimited custom segments
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Unlimited users
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Unlimited advanced users
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Cookieles tracking
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Advanced analysis features
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Custom user permissions
Heatmaps & Session recordings
Heatmaps & Session recordings
Free
Get started with heatmaps & recordings and start seeing things from your users' point of view.
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2 session recordings/day
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7 days data retention
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2 custom segments
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Unlimited users
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1 advanced user
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Custom user permissions
Insights
Use heatmaps & recordings continously and keep track of your user journeys.
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session recordings/day
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4 months data retention
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4 custom segments
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Unlimited users
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3 advanced users
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Custom user permissions
Insights Pro
Get the most out of your heatmaps & recordings with unlimited segmentation.
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session recordings/day
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12 months data retention
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Unlimited custom segments
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Unlimited users
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Unlimited advanced users
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Custom user permissions
UX-surveys
UX-surveys
Free
Start getting to know your users with surveys. Who are they? Why are they on your site?
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1 general survey
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1 feedback survey
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1 targeted survey
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2 custom segments
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1 automated report
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Unlimited users
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1 advanced user
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Custom user permissions
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Event-based segments without analytics
Insights
Use surveys to understand your users. Monitor and analyze their experience on a deeper level.
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1 general survey
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1 feedback survey
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1 targeted survey
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4 custom segments
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5 automated reports
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Unlimited users
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3 advanced users
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Custom user permissions
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Event-based segments without analytics
Insights Pro
Unlimited surveys for a full understanding of your users and their different journeys.
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Unlimited general surveys
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Unlimited feedback surveys
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Unlimited targeted surveys
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Unlimited custom segments
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Unlimited automated reports
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Unlimited users
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Unlimited advanced users
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Custom user permissions
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Event-based segments without analytics
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Common questions
Products
I already have analytics. Should I run Extellio analytics in parallel?
Yes, keep your current analytics software if you want to. It's no problem to run two in parallel.
If you turn Extellio analytics off, you will lose the option to segment your other data based on analytics events.
I only want to use one or two of the products. Can I turn the other one(s) off?
License levels/volumes
What are actions and how do I find out how many I have?
An action is recorded every time a visitor:
- visits or loads a page,
- performs a search on the website search,
- clicks on a download or external link.
- and when an event is tracked.
To calculate the no. of actions from Google Analytics Universal data, take: [the no. of pageviews] + [the no. of events].
To calculate the no. of actions from Google Analytics 4 data, take: [the no. of events]
If you don't have any analytics data but know the number of visits/sessions on your webpage, a general benchmark is 3.5 actions per session, but it varies between websites. To estimate the no. of actions from sessions, take: [the no. of sessions] x 3.5
If you haven't got any idea of the number of actions or sessions and want to be sure before you commit to paying, go with our free version and you'll know.
What are heatmap samples and how many should I choose?
Samples are the pageviews that are captured for a heatmap.
Many customers capture all pageviews but you don't have to do that. We suggest you pick a level that captures around 70% of your sessions per day. To calculate, take [the no. of sessions per day] x [sample rate]
Session recordings capture full sessions (all pageviews). Please note that the number of session recordings you can have follows from your chosen heatmap sample volume.
What are visits and how do I find out how many I have?
The number of visits (or sessions) to your website where at least one page has been loaded. It's not the same as unique visitors. If you have any type of analytics installed you'll see it there or it should be available in your CMS. Look for "sessions" or "visits".
Please note that a visit/session times out after 30 min. Any visitor staying longer will begin a new session after 30 min.
What happens when I reach the set license level/volume?
If you're on the free plan, Extellio will stop collecting data when you reach the limits of the different plans.
If you're on a paid plan for heatmaps & session recordings, Extellio will stop collecting data when you reach the set level of samples and/or recordings.
If you're on a paid plan for analytics, Extellio will keep collecting data above the set level of actions. You will be charged retroactively for the extra volume at the same price/volume as on your chosen level of actions.
If you're on a paid plan for surveys, Extellio will keep collecting data above the set level of visits. You will be charged retroactively for the extra volume at the same price/volume as on your chosen level of visits.
Billing
Can I pay by invoice?
Compliance
Is Extellio GDPR & CCPA compliant?
Can I sign a custom DPA with Extellio?
All features
Analytics
Limits
No. of actions per month
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Data retention
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Features
Custom segments
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Survey-based segments
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Custom events
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Goals
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Funnels
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User journey funnels
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Cookieless tracking
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Form analytics
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Media analytics
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e-commerce analytics
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Custom dimensions
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Users
No. of users
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No. of advanced users
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Custom user permissions
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System
GDPR-safe
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Language/country TLDs or subdirectories in website
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API
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License price factor
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Volume limit rules
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Support & consultant services
Technical support
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Personal onboarding
i
Personal support/dedicated CSM
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Analyst reports
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Google Universal Analytics import
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Heatmaps & session recordings
Limits
No. of heatmap samples per day
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No. of session recordings per day
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Data retention
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Features
Custom segments
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Survey-based segments
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Analytics based segments
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Users
No. of users
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No. of advanced users
i
Custom user permissions
i
System
GDPR-safe
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Language/country TLDs or subdirectories in website
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API
i
License price factor
i
Volume limit rules
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Support & consultant services
Technical support
i
Personal onboarding
i
Personal support/dedicated CSM
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UX surveys
Limits
No. of responses per month
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Survey types
General surveys
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Targeted surveys
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Feedback surveys
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Results & analysis
Custom segments
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Analytics-based segments
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User journey funnels
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Tag comments
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Benchmark KPIs
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Graph & free text answer export
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Automated reports
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Event-based segments
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Survey functionality
Survey languages
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Survey templates
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Questionnaire logic
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Survey design
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Survey version management
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Users
No. of users
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No. of advanced users
i
Custom user permissions
i
System
GDPR-safe
i
Language/country TLDs or subdirectories in website
i
API
i
License price factor
i
Volume limit rules
i
Support & consultant services
Technical support
i
Personal onboarding
i
Personal support/dedicated CSM
i
Analyst reports
i
All features
Analytics
Basic insights
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