Extellio UX Surveys
Hear what users think, understand their experience
The only way to truly understand your visitors is to talk to them. Learn who they are, why they visit, what their impression is, what the pain points are, and much more that will help you to improve the website and increase conversions.
Choose between 3 types of surveys
General survey
Ask questions to all or most of your visitors. Great for keeping track of KPIs and getting a general understanding of your visitors and how they experience your website.
Targeted survey
Ask questions to only some of your visitors. Great for deeper understanding of a target group or section of the website, such as product pages.
Feedback survey
Ask only a couple of questions. Great for feedback about specific pages or to use as a discrete contact form to help your visitors.
High response rate
Although the response rate differs between survey types and websites, Extellio Surveys generally have high response rates. Usually it's around 10%, but for targeted surveys, it can be as high as 50%. Why? They let you ask the right question, in the right way, to the right visitor at the right time.
Understand behavior
Don't settle for what your visitors do, but understand why. Surveys can tell you about the experience, if the visits are successful, pain points on the website, and much more. With this knowledge, you remove the guesswork and can back up your improvements to the website with actual data.
Identify target groups
Websites often have a broader visitor group than you expect, or than you are interested in. By using surveys, you can single out your the target groups that are important to you. Identify groups based on their needs, professions, customer roles, and much more.
What our customers say
"Easy to use, many features and easy to maintain"
User review
Capterra
“Great tool that helps us understand what the users want and need in an easy way”
Elsa Lidholm, Circle K
Senior specialist Web & Digital Marketing
"Easy to start working with, easy to learn. I also like the self-help guides. You can really tell that they are written by someone that understand the user."
User review
SourceForge
Survey templates
Extellio has years of experience with website surveys, and that knowledge has been used to create survey templates adapted to different industries and use cases.
Advanced triggers
Ask the right visitors at the right time. The flexible trigger settings include trigger times, trigger frequency, excluded pages, combined survey triggers (only trigger 1 surveys per visit if you have several on the website), and the option to code more advanced triggers.
Question logic
Not all questions are relevant to all respondents. Use display rules to create follow-up questions, branch the survey into different directions depending on how the respondents answer previous questions, or even have the survey end sooner for respondents you are less interested in.
Industry benchmarks
Compare your data to similar websites. It puts your KPI results in a context, but it also helps you understand the pain points that are prevalent or even unique to your industry.
Categorization tool
Get an overview of your text answers by categorizing them. With our tool, you can categorize each answer manually, or use AI to tag a batch or even tag new answers automatically.
Automatic reports
Share data with your team through PDF report straight to their email inboxes. The content is fully customizable, the date range flexible, and the number of recipients unlimited.
Recruit a panel
Your respondents can help you now, but also in the future. In Extellio Surveys, you can recruit a client panel of willing participants for future surveys, usability testing, focus groups, and more.
Not just for websites
Extellio surveys are not limited to only your main website. They can also be used in your app, intranet, customer portal, and web product.
Personal support
Enterprise customers have access to personal support from our team of experienced website analysts. Besides onboarding and implementation, our customer success team can help you with your data strategy and analysis.
More features
Extellio Surveys is packed with features. Some of the additional features include powerful analysis, design customization, cross-tabulations, and an extensive knowledge base.
More than just website surveys
There is a lot you can learn from each of our products individually, but there is so much more to learn when you combine them. In Extellio, having more than one product means that you have connected data sets. As a result, you can use data from one product as you are analyzing the data from another product, for example using the survey segment “Potential customer” as you view your analytics data. This greatly increases your ability to understand your visitors, and allows you to dig a lot deeper into your data.
