How complicated is it to set up and start using Extellio?
It’s easy. You just need to implement a script on your website using a tag manager or directly. Just follow the instructions you'll get when you sign up. Once the Extellio script is implemented, analytics will start automatically when you activate it. Heatmaps, session recordings, and surveys need some more configuration. Just follow the instructions within the app to get started. There you'll find survey templates with pre-written questions for most industries.
Can I use a Tag Manager to implement the script?
Why do I need surveys?
Surveys are essential to understanding how people experience your website. You’ll find out if they’re satisfied or struggling, and hear directly what they think.
Isn’t it just frustrated visitors who answer website surveys?
What’s the average response rate?
Won’t surveys be distracting to my website visitors?
You can make sure to exclude a survey from any pages that might distract your visitors. We provide a range of settings to make sure surveys won’t negatively impact your website visitors, like how often to show a survey and when to show it.
What types of surveys do you offer?
We have surveys in a variety of different designs and for a multitude of different purposes.
What survey languages do you support?
You can add a survey in any language but the disclaimers are limited to English, Spanish, German, French, Italian, Swedish, Danish, Norwegian, and Finnish, out of the box
If you'd like to use disclaimers in another language, just let us know and we'll add them.
Can I pause a survey?
Yes, it’s easy to pause a survey on the Extellio platform. You don’t need to remove the script. You can also schedule start and end dates for all your surveys on Extellio.
Can you help create my surveys?
Extellio comes with a variety of survey templates that cover most industries. If you need help creating unique surveys for specific purposes, you can use our support service. We'll help you phrase your questions and fine-tune your survey settings.
Are your surveys adapted for web accessibility?
Yes, Extellio’s surveys are designed according to Web Content Accessibility Guidelines (WCAG) Level AA. They are easy to answer with the tab key and can be closed with the ESC key.
Does Extellio’s website analytics track any personal data?
How is Extellio's analytics different from Google Analytics?
Is Extellio Analytics GDPR-compliant?
Will Extellio use my analytics data in any way?
Unlike many other services or platforms, we will never use your analytics data to make money.
I already have website analytics. Can I still use Extellio?
Definitely. There are no issues with running two analytics software programs on a website. We have many clients that use both Extellio and other analytics in parallel.
Can I use Extellio without implementing the analytics feature?
Do I need a credit card to sign up for Extellio’s Free licensing plan?
Can I pay for Extellio on a monthly basis?
Can I upgrade my Extellio license plan later?
A license covers one website. How do you define a website?
A website can include all country-code/language TLDs or subdirectories for a given domain name.
Can I have several websites in one account?
Yes, you can, but most clients don't need it. All country/language versions of a website are included in one license, even if they're on separate TLDs. It's only for unique domain names that you need to add more websites.
Can I get help to analyse my data?
Yes! Either you have an agency that partners with Extellio and in that case, they'll help you, or we can offer you a couple of options. Analysis support is included in our support package and in addition, we offer different analysis reports.
Will I get any help to get started?
There are a lot of guides and help online. If you want personal help, we offer a personal onboarding service that will get you started with all your products.
The Extellio platform seems like it can do a lot. Is it very complicated?
Is there a limit to how many users we can have on Extellio?
How do I share the data with the rest of my organization?
The Extellio platform seems like it can do a lot. Is it complicated?
Does Extellio collect personal data from respondents?
In general, all your visitors remain anonymous in all Extellio products and no personal data is handeled.
However, it does happen that respondents leave personal data in survey free-text answers and, in such a case, we exchange it for generic labels like ”NAME” or “PHONE NUMBER”.
In certain instances, the respondent can ask to be contacted by the client or Extellio. In such a case, their personal data is stored with their consent in order to carry out the request. For more information, see our how we handle of respondents personal data.
How does Extellio handle personal data?
Who is responsible for respondents' personal data?
Who has access to respondents’ personal data?
In a case where Extellio is the personal data controller, the client cannot access respondents' personal data.