Extellio Surveys
Hear what users think, understand their experience
The only way to truly understand your visitors is to talk to them. Learn who they are, why they visit, what their impression is, what the pain points are, and much more that will help you to improve the website and increase conversions.
Use surveys to:
Evaluate usability
Understand your visitors' success, experience, and what problems they encounter on your website. When you know, you'll know how to improve.
Identify target groups
Single out your important target groups. Surveys let you group visitors based on their needs, professions, customer roles, and much more.
Understand behavior
Analytics show the behavior. Surveys explain why. What were they looking for? Did they find it? How did they look for it? Was it easy to find?
High response rate
Although the response rate differs between survey types and websites, Extellio Surveys generally have high response rates. Usually it's around 10%, but for targeted surveys, it can be as high as 50%.
Why? They let you ask the right question, in the right way, to the right visitor at the right time.
Advanced triggers
Ask the right visitors at the right time.
Exclude pages
Flexible trigger time
Limit trigger frequency
Only trigger one survey per visit
Code advanced options
Surveys for your profession
Web analyst
Identify problems on the website by asking what the visitors want to do, if they were successful, and how you should improve the website.
Evaluate user journey
Web strategist
Understand the user experience with KPI questions such as rating (general or specific), find score, NPS, and more.
Track KPI trends
Web editor
Get the visitors’ opinions on the content by asking if they found the information they needed, if it was easy to understand, sufficiently detailed, and more.
Improve content
Analyze your results
The point of collecting data is to draw conclusions. Extellio has a powerful analysis engine with all the features you might need.
Flexible date ranges - with comparisons
Easy segmentation
Cross-tabulations
Tool for categorizing text answers
Automatic reports
Advanced question logic
Not all questions are relevant to all respondents. Display rules allow you to limit which respondents see which questions. You can have follow-up questions, or let a survey branch into different directions depending on how the respondents answer previous questions. You can also have the survey end sooner for respondents you are less interested in.
Use several surveys
You cannot do everything with just one survey. It's more efficient to use different surveys for different purposes. For example, you can use a general survey to track KPIs and get a general understand of your visitors, their needs, their struggles, and their opinions. Use targeted surveys to getter a deeper understand of target groups or specific parts of your website. Use a feedback survey to evaluate selected pages.
Don't worry, your visitors won't get bombarded with surveys. In the trigger settings, you can choose to only trigger 1 survey per visit.
Choose between 3 types of surveys
General survey
Ask questions to all or most of your visitors. Great for keeping track of KPIs and getting a general understanding of your visitors and how they experience your website.
Targeted survey
Ask questions to only some of your visitors. Great for deeper understanding of a target group or section of the website, such as product pages.
Feedback survey
Ask only a couple of questions. Great for feedback about specific pages or to use as a discrete contact form to help your visitors.
Not just for your website
Here are some examples of where you can use our surveys:
Main website
Intranet
Customer portal
Web product
Mobile app
Recruit a panel
Your respondents can help you now, but also in the future. In Extellio Surveys, you can recruit a client panel of willing participants for future surveys, usability testing, focus groups, and more.
Need help?
Creating a survey can feel like a big project. We can make that a smoother process.
Survey templates
Knowledge base
Personal onboarding
Support hours
