Less work with templates
Get started quickly by using one of our survey templates. They are tailored to both different industries and user flows, created by analysts with years of experience analyzing websites. Want a general survey on your manufacturing website? Or ask about the checkout flow on your e-commerce website? We've got the template for you, and many more.
Adaptable to your needs
A website surveys is more than a simple form. Extellio surveys are adaptable to any use case, to help you get good results. Different survey types work better for different purposes, and Extellio gives you several options. The surveys can not only be customized to fit your brand and how you want to display them, but they can also target only the visitors you're interested in and at the best time during their visit to your website.
Different surveys for different purposes
General surveys
A tool for tracking trends and long-term development. A general survey lets you understand over time who your visitors are, their experience, intent, issues, and other things you need to know about them. The data is valuable on it's own but it also serves as metadata to make more meaningful analytics segments.
Examples of use cases:
-
Get insights on how a relaunch affected your visitors
-
See what roles are having more trouble succeeding on your web
-
See what tasks are hard to solve on your web
Response rate 2-10%
Targeted surveys
Designed to pinpoint a specific audience. Targeted surveys have advanced triggers that let you investigate a specific user group based on their actions, traffic source, or any other available data. Use any mode of survey display, from popup to embedded, or anything else you can think of.
Examples of use cases:
-
Evaluate the internal search
-
Evaluate the purchasing flow
-
Investigate the users from a marketing campaign
Response rate 15-40%
Feedback surveys
Perfect for instant feedback. A feedback survey helps you pick up any issues or feedback your visitors have on specific pages, apps, or flows. They usually generate negative responses and act as a way for users to let off steam in frustration. They give you direct information about what's not working and where.
Examples of use cases:
-
To find out when something isn't working as expected
-
To comply with accessibility laws
-
Evaluate information for certain pages
User triggered
Settings and triggers
The right question to the right user at the right time is essential for good results.
Make it happen with the right triggers and smart questions.
Triggers
Trigger your survey on any data available, such as time on website, visited pages, buttons clicked, source, or events. fulfilled.
Display frequency
Daily, once per month, or once per year? More often for non-respondents? Inhibiting one survey with another? It's your choice.
Smart questions
Tailor follow-up questions or branch out different audiences in any way you want.
Try different survey styles and design
There's a style and format for every survey occasion. Try some samples below.
Formats
Popup
A survey that popups in its own small windows. Will give you a higher response rate.
Modal
A layer that will make your visitors focus on your survey.
Functionality & design
Classic survey with a start page
Start pages are perfect if you have a more formal website.
Toggle buttons
A bit modern look of your survey, without a start page.
Quiz mode
Make it fun to answer surveys with quiz mode. Quiz mode will change to the next question immediately when an answer choice is marked.
Purpose
General evaluation
Evaluate your website to prioritize among problem areas.
Targeted audience
Target a specific audience.