You have a lot of options when you create a survey at Extellio. Not only can you choose between different question categories (such as single-choice or text answer), you can also adapt the design of the survey, for example to make it match you graphic profile.  In this article, we'll go through the design changes you can make and show how to use the settings, as well as discuss how different options can affect how your respondents perceive your survey, and therefore, how they

When collecting survey data, you can either only collect the submitted answers (as in when the respondents have answered all required questions and successfully submitted the survey) or you can collect all the answers given, even if the respondents leave without submitting their survey responses first. At Extellio, we do the latter. The benefit of collecting all surveys answers is that you will end up with more data. However, that means that not all respondents will have answ

But first, why should you categorize the comments? For role and purpose, categorizing the follow-up questions will show if there are missing alternatives, or if the respondents are misinterpreting the alternatives. For cannot find and improvement suggestions, the categories will help identify problem areas on the website. What names should you give the tag? Follow-up questions (for example 'Other role' and 'Other purpose') Use the alternatives for the main question when relev

To get the most out of your survey, you will need good questions. First, we'll go through general tips , and then we'll look at single and multiple choice questions  and text answers individually. General tips Before you even start writing down questions, you need to decide  What is the purpose of this survey? . This is important, because unless you know why you are asking questions and what you are going to use them for, you won't know which questions are relevant. Once you

Before we get to how to reduce the number of questions in a strategic way, let's start with how many questions you should have. Unfortunately, there isn't a magical number we can give you, but we recommend that you stay below 10 main questions for a general survey (as in not including follow-up questions such as "Please specify 'Other purpose'"), fewer for a targeted survey (depends a bit on how you use it) and no more than 3 questions in a feedback survey.  Including more qu