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One of the strengths of combining the Extellio products is that you are able to not only analyze parts of a user journey, but the full user journey. By using surveys, you can learn who the visitors are, what they want to do on the website, and how they experiences your website. From analytics, you can learn how your visitors found your website, which pages they entered on, where they exited, how they navigated, and if they converted on goals such as downloading a file or plac

Multi-factor authentication requires users to input a verification code at each login.  The verification code will be sent to your phone, making it difficult for anyone not authorized to access your account.  1. Go to user settings, by hovering over the account name in the top right corner.  2. If you haven't added a phone number to your account, you will now be asked to do so.  3. Enter your phone number. It's important that you can receive text messages.  4. Next, enable SM

As much as you may want to measure everything, it's not always possible. Budget limitations may come in the way and force you to prioritize. However, if you're new to analyzing websites or using services such as Extellio, you may not know what is most important to measure for your needs.  In this article, we'll explain the Extellio offerings, what insights they will give you, and some examples of how they can be used. The three product categories At Extellio, we offer UX-surv

On November 14th, 2022 we changed the names of our cookies. This does not affect old customers before November 14th who still keep the old prefixes. If you signed up to Extellio (or formerly E-space) before November 14th, 2022 , you can find the list of cookies here .  If you signed up to Extellio after November 14th, 2022, you can find the list of cookies below . Confused by cookies, local storage and session storage? Check out our article about what a cookie is! Read more

When you use surveys with Extellio it will track the following information:  Survey answers URL of the page on which the response is made Title of page on which the response is made Browser user-agent Browser language IP number (not stored but used only to look up which country the respondent is in When you use Analytics with Extellio it will track the following information:  Anonymized User IP addresses.  User ID (optional)  Date and time of the request  Title of the page be

Data storage Extellio stores data with ElastX AB on servers in Sweden. The servers are behind a firewall that is only open for HTTPS traffic. Backup of database is taken every day and stored with City Network Hosting AB in Sweden. Access to the data Extellio and some contracted subcontractors, needed in order for us to deliver and develop our services, have access to data. Such subcontractors have confidentiality and personal data agreements with Extellio.  In addition, the c

What is a cookie?  A cookie is a text file that websites put on your hard drive to identify your computer. The next time you visit the website, it will read the file and remember what it put there. Most of us have visited a website that saved your username for easier access to log in - that's because of cookies!  But what about third-party cookies?  There are two types of cookies - first-party and third-party cookies.  First-party cookies are cookies that only the website o

Use Cookie information's custom event listeners to ensure the Extellio script won't set cookies prematurely. The event listener runs when consent is set or changed. It means that if the visitor changes their consent through their visit, the event listener will prevent the Extellio script from setting cookies.  You can use the CookieInformationConsentGiven event listener:  <script> window.addEventListener('CookieInformationConsentGiven', function(event) { if (CookieInformation

What is cookieless analytics?  By default analytics with Extellio uses cookies to store information about the user. Cookieless analytics uses the visitor's settings and attributes to map which actions belong to each visit, instead of cookies. You can choose to turn off analytics cookies completely, meaning no cookies will ever be set and you could ditch the annoying cookie banner.  Because no cookies are being set, it will affect some of the accuracies in metrics. Extellio ca

You will get your script in a separate e-mail when you first sign up, or you can find it by going to your data source settings and select "Script" in the left side menu. The code consists of a single HTML script tag that is unique and only works on your website. This tag will fetch and run JavaScript from Extellio’s server in order to show surveys and track visitors if you use that web analytics. The JavaScript is designed to not interfere with your other resources and will n

Use Cookiebot's custom event listeners or callback method to ensure the Extellio script won't set cookies prematurely. Both the event listener and callback fire when consent changes, and each page load. It means that if the visitor changes their consent through their visit, the event listener or callback will prevent the Extellio script from setting cookies.  You can use the CookiebotOnAccept event listener:  <script type="text/javascript"> function extellioCookieBotConsent(e

You control your data source cookie and privacy settings from "Data source settings", then select "Policy & cookies" in the sidebar menu.  You need to do these steps for each source if you have multiple data sources.  Please note that this only affects the following products: Analytics, Heatmaps & Session recordings Surveys use functional cookies to prevent them from appearing multiple times. 1. Track page views  First, we got the setting "track page views". This setting con

Adding and editing users At Extellio, you have an unlimited number of users. If you are an account owner or an account admin, you can at any time add more users , as well as edit the users that you already have.  To access the user settings, you go to Data sources/Overview and then click on "Manage users" at the top of the page. You can also go to your profile, the account settings, and then select "Users".  This is where you find all the users of the account. You can see em

Use CookieYes custom event listener to ensure the Extellio script won't set cookies prematurely. The event listener fires when the consent changes and with each page load. It means that if the visitor changes their consent through their visit, the event listener will prevent the Extellio script from settings cookies.   You can use the CookieYes event listener:   <script> document.addEventListener("cookieyes_consent_update", function (eventData) { const data = eventData.detail

One advantage with Extellio is that you can add as many user as you want to your account, but not only that, you can also limit the access and permissions for different users. That means that you can have some users that can edit your surveys and analytics settings, and some users that are only allowed to look at the data. This article will explain all the different user permissions. To start with, there are account permissions and there are data source permissions. The accou