The survey is embedded by the Extellio script that runs on the website. It will be placed in the container or element specified so you're in control of where it will be shown.  Depending on how your website is built, the process of creating the container or element can differ a bit. In some web builders you can drag and drop elements, in others, you have to create the container or element yourself by writing HTML. The easiest way to do it with HTML is to create a new <div> ta

The trigger time is more than a survey setting. It will also affect how the respondents answer your survey, as the trigger time determines when during the visit you ask your questions. If you ask the questions at the beginning of the visit, the visitors will not have had enough time to do what they wanted, and are therefore unsure about the website and their experience, but you will also get a lower find score. If you ask too late, the successful visitors will already have le

All settings related to starting and stopping a survey is found under the publication settings in the survey editor.  Start by going to "Manage surveys" and select the survey you want to edit. Then, go the "Publish". The first two settings are "Start" and "End".  The survey needs a start date to go live, but the survey only needs an end date if you want to pause or stop it. Click on the date box and select the date and time you want. Since you schedule both start and end, you

Survey versions enables you to make big changes to your survey without losing data in your trend charts, and you will also be able to keep track of the changes you have made. This article will explain how to create new versions. If you want to learn more about when to create a new version, or what a survey version even is, you can check out this article . To create new survey versions, you go to the survey list.  Find the survey you want to edit, click on the three dots and s

We offer survey templates you can use when setting up a survey which automatically adds questions to your survey, but you may want to add more questions, or maybe you started with an empty survey. To add a question, you select the question type that suits that question. The custom question types you can choose from are: Single choice , Multiple choice , Text answer , Sentiment , Thumbs , Rating , and NPS . This article will explain all of them. Single choice A single choice q

Static fonts A static font comes in pre-set styles, such as regular, bold, and italic. These styles are stored in separate font files.  OpenSans Montserrat Lato Poppins Oswald Raleway Noto Sans Nunito  PlayfairDisplay  Merriweather  Variable Fonts Variable fonts are fonts that can change their weight, width, slant, and other styles within a single font file, making them more customizable and flexible.  Inter @font-face {font-family: 'Inter';font: ;src: url( https://static.ext

When creating a survey, the structure of it matters. It will affect how the respondents perceive it and how they answer. In this article, we'll show the different setting options for structure that we offer, and also how they can affect your survey. You structure your survey under "Questions" also. The most obvious is the order of the questions. The order you have in the survey editor is the order you will have in your survey.  The settings we will go through here are: Blocks

Expressions In the publish settings of the survey you can write a logical expression that must evaluate to true for the survey to be shown.  Values to be evaluated can be either a Number, String or Boolean.  A number may be floating point or integer. Arrays or objects containing these types is also supported. The properties of an object can be accessed using the dot operator, and properties of an array by the in operator. Values Description 43, -1.234 Number "hello" String tr