How to flag personal data

Extellio has an automatic system for picking up potential personal information among the text answers, which is then manually handled. Any personal information such as names, phone numbers, email addresses, etc, is masked and replaced with e.g. . While the answers are being processed, you will not be able to see the flagged answers. Once we have approved or masked the personal data, you will see the answers.

One thing to note is that the automatic system isn't 100% accurate. Occasionally, personal information slips through. If you find any personal information in your data, you need to manually flag the comments. You do so by clicking on the three dots by the answers, and then select "Mark for deletion of personal data". 

You are able to flag comments both in the text answer results table and in the categorization tool.

When you refresh the page, the flagged answer will be hidden from you, but you will see it again once we have processed it and masked the personal information.