Depending on what you want to know and how you want to know it, some survey types will suit your needs better than others. That is why we offer three different survey types: General surveys , Targeted surveys , and Feedback . Although they share many similarities, there are important differences. In this article, we will be focusing on the questions and the distribution. General surveys Let's start with general surveys. This is the survey type our customers use the most, and

After your survey has been running for a while, you may want to update it. Maybe there are some questions that could be phrased better, or maybe you no longer need a question, or you want to add new questions. This is the time when you need to decide if you should make the changes to your current survey, or if you should create a new version of your survey. Which is better depends on the changes you are planning to make. What is a survey version? Before we get to the comparis

Surveys are a great method for learning more about your visitors and how they experience your website, but will interrupting your visitors with a survey annoy them? To start with, the interruption is a useful tool to increase the participation. Your visitors are not going to seek out a survey, and by interrupting them with e.g. a pop-up, they are much more likely to participate. The key is when to interrupt them. If you interrupt them too quickly, you are asking about an exp

There are a lot of questions you can have about survey responses. Are you receiving enough? Do you need more? Are you receiving fewer than expected? Or do you even have too much data? The short answer to all those questions is "It depends", but even so, we have done our best to answer them below. How many responses do you need? Well, that depends on how you are going to use the data. If you're mainly interested in getting a general feel for the user experience of the website,

One of the benefits, and there are several, of an Extellio survey is that you can recruit a client panel. The panel is an excellent resource, especially for planning and evaluating changes on the website. In this article, we'll go through all you need to know about the client panel. What is a client panel? A client panel is a group of people that you can use when you need a focus group of some sort. Maybe you are planning to change the structure of your website and want to as

When you use one of Extellio's standard rating questions, there's a lot happening "behind the scenes". In this article, we'll explain the rating question and why they are presented the way they are.  How are the rating questions calculated? The standard rating questions are all on a scale of 1 to 5, but they are presented with words in the surveys. Instead of asking "How would you rate our navigation on a scale from 1 to 5?" we ask "How would you rate our navigation?" with 5

One benefit of Extellio surveys is that you can add translations to a survey, which will be connected and grouped with the main survey. Since these surveys are grouped together, you will also be able to view data for both the main survey and the translation in the same charts - either as the same segment or as one segment per survey/translation. However, there are limitations with the translations, and they are therefore not suitable in all instances. Let's first look at the

Extellio has an automatic system for picking up potential personal information among the text answers, which is then manually handled. Any personal information such as names, phone numbers, email addresses, etc, is masked and replaced with e.g. . While the answers are being processed, you will not be able to see the flagged answers. Once we have approved or masked the personal data, you will see the answers. One thing to note is that the automatic system isn't 100% accurate.

The easiest way to troubleshoot your survey is to use the debug tool. To activate the tool, go to your website and then add /?extellio_debug=true at the end of the URL. A modal will now pop up at the bottom of the page. If the modal doesn't pop up, it's usually because the page or website is missing the Extellio script, or because your CSP prevents the debug modal. Read more about CSP here . Modal information The debug modal looks like this: Survey The first column in the de